Many things have changed over the years, but the values that helped us become the leading educational provider remain the same. We constantly strive to be the provider of choice by putting customer satisfaction first, delivering exemplary service and the highest quality products. This philosophy is reflected in the commitment of Follett’s associates, who work tirelessly to make Follett a true partner in the educational process by living our core values every day.
We value CUSTOMERS and recognize associates who demonstrate a passion for exceeding customer expectations and are proactive, approachable and responsive in their relationships with both external and internal customers.
We value INNOVATION and encourage associates to be open-minded, creative, solution-oriented and prudent risk takers.
We value INTEGRITY and require that all associates be honest, ethical and trustworthy.
We value TEAMWORK and reward associates who are cooperative, committed to common goals and respectful of their colleagues.
We value ACCOUNTABILITY and expect associates to be responsible for their actions and to follow through on commitments.
We value EACH AND EVERY ASSOCIATE and demonstrate this by communicating openly and honestly with associates, respecting the ideas and opinions of associates, supporting learning and growth, recognizing achievements and providing competitive compensation and benefits.