Digital transformation is not a project. It's a journey. Follett is redefining the campus experience...and this journey has just begun!
Digital transformation is not a project. It's a journey. Follett is redefining the campus experience... and this journey has just begun!
250 passionate professionals, working globally across 4 countries including the USA, Canada, India and China, executing 7,000 pages of business requirements, clocking 275,000 hours of development effort, which propelled a dedicated team to do 8000 hours of UAT (User Acceptance Testing) ....AND.... THIS IS ONLY THE BEGINNING.
Our feature video walks viewers through the anatomy of the new site, focusing on brand and functionality enhancements to the user experience.
Follett Disrupts Collegiate Campus Ecommerce with Multi-Year Technology Investment to Transform Ecommerce. "This fundamental change in our technology platform will make us hyper-responsive to the unique brand of each of the 1,800 college campus web properties we manage" said Roe McFarlane, Chief Digital Officer of Follett Higher Education. "The customizable user interface is a "mobile first" strategy and supports faster releases and agile site management allowing us to respond quickly with localized content that drives the priorities of each campus on a real-time basis."
Follett has partnered with industry leaders (IBM, Sogeti Capgemini, iX and Adobe) to deliver a best-in-class experience.
This project will span multiple years with the first releases scheduled to go live in Summer 2019. (Launch timeframe subject to change based on platform stability and business priorities.) Email notification will be sent to all partners prior to the first release.
The initial phases will accomplish the following:
Complete transformation of the platform designed to support faster releases, agile site management, allow us to respond quickly with localized content that drives the priorities of your campus on a real-time basis.
Innovative features and functionality to enrich the shopping experience for your students, faculty, administrators, alumni and fans.
Due to the magnitude of this transformation, during the initial rollout the site will be down for a considerable period. During this time, any customers that try to reach the website will see a maintenance page that will indicate the site is unavailable. All partners will receive notification in the launch email of the expected time the site will be unavailable.
Please reach out to your Follett Regional Manager for any assistance you may need or for any questions you may have.
We are committed to make sure we meet the relevant accessibility standards of the Section 508, Web Content Accessibility Guidelines (WCAG). In the Ecommerce Transformation project we have partnered with MSF&W to provide guidance, audits and remediation efforts to ensure we are ADA complaint.
Outside of this project, we conduct yearly ADA audits with MSF&W to ensure our compliance. We have been AA compliant for the last three years.
Click here to see the latest VPAT (Voluntary Product Accessibility Template.)
Follett takes the security of our customer's personal information very seriously. Follett has partnered with Trustwave, a leader in cyber security, to take the utmost precautions in protecting customer information. As an ecommerce platform to more than 1,200 schools, eFollett.com is compliant with the highest standards of online customer security and PCI standards.
We listen to feedback to meet our customer's needs. In building the new user interface (UI) and new functionality, we conducted several rounds of user testing which included both students and parents, from both Follett managed stores and our competitors. On top of that, we executed roadshows where we presented the new design to select schools to garner feedback.
In this release, you will discover the dramatic eCommerce website enhancements the Follett Transformation project is delivering in Phase I to your campus store site. For a full list and explanation of Phase I please visit the "Release Communications" box below and select the Phase I document link.