Solutions

Listen. Learn. Evolve.

Harnessing Insights. Transforming Environments.

At Follett, we stay on the pulse of what professors are adopting and on what college students are buying, how they are acquiring content, as well as interacting with new technologies and other retail environments. We combine these insights with your unique needs and experiences to create a custom-tailored plan to transform your campus retail experience.

It begins with listening. We then apply what we've learned over the years. What works, what doesn't and what's going to be right for you. And then we put it all together.

Follett's multi-phase approach allows us to uncover the root of the issues, craft the right solution and then implement for success.

  • Involve stakeholders, users and decision makers
  • Listen to and learn your needs, requirements and challenges
  • Probe deeper with questions about what makes your campus unique
PHASE 1
Needs Analysis
  • Create custom campus solution
  • Develop implementation schedule
  • Share goals and milestones
PHASE 2
Solution Development
  • Assemble team of experts and assign roles
  • Establish calendar of events and deadlines
  • Start work by implementing any of the following:
    • store design
    • software integration
    • inventory evaluation/purchasing
      • establish course materials strategy
      • prepare store
PHASE 3
Transition/Implementation
  • Maintain outstanding customer service
  • Monitor the business
  • Assess what's working and what can be improved
  • Adapt new strategies and tactics to course correct
  • Stay with you every step of the way
PHASE 4
Ongoing Service and Partnership
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