Services

We focus on providing best-in-class services and solutions for our partner schools and families.

Client Services Team

  • The FVC client team guides your school administrators & faculty through every step of the textbook adoption process
  • Provides insight into bookstore site activity so you can ensure your solutions serve your school & students
  • Direct contacts for support & quick turnaround for resolution of issues

Customer Service

  • Our Customer Service team is available 7 days a week to provide assistance & answer questions for families
  • Time-saving ways for families to contact us including phone, email, & live chat with a team member
  • Parents & students can track shipments, check order status & ask questions about course materials

Digital Concierge

  • Take the headache out of eBook adoption with our full-service digital program
  • Our in-house team works directly with publishers to source & fulfill digital titles & site licenses
  • Personalized student access to digital items & platforms using Follett Virtual Backpack

Textbook Buyback

  • Follett buys back used books from students at competitive prices
  • Flexible online & onsite options available for school buyback program
  • We provide signage & marketing materials for the event