Client Services Team
- The FVC client team guides your school administrators & faculty through every step of the textbook adoption process
- Provides insight into bookstore site activity so you can ensure your solutions serve your school & students
- Direct contacts for support & quick turnaround for resolution of issues
Customer Service
- Our Customer Service team is available 7 days a week to provide assistance & answer questions for families
- Time-saving ways for families to contact us including phone, email, & live chat with a team member
- Parents & students can track shipments, check order status & ask questions about course materials
Digital Concierge
- Take the headache out of eBook adoption with our full-service digital program
- Our in-house team works directly with publishers to source & fulfill digital titles & site licenses
- Personalized student access to digital items & platforms using Follett Virtual Backpack
Textbook Buyback
- Follett buys back used books from students at competitive prices
- Flexible online & onsite options available for school buyback program
- We provide signage & marketing materials for the event