Follett Features

Follett Announces Quarterly Values in Action Finalists

WESTCHESTER, IL, Dec 19, 2016 – Follett is proud to announce its most recent round of quarterly finalists for the Follett Values in Action award program. Each finalist will receive a financial award and is eligible to be selected as one of Follett’s fiscal year-end Values in Action President’s award winners.

These awards recognize team members who exemplify the company’s core values in their work and their interactions with coworkers and customers. Below is a list of Follett’s values and the quarterly finalists with a brief look at their achievements.

Accountability refers to owning the outcome and in the instance of this finalist, taking a leadership role in promoting operational efficiency.

  • Tina Clausen (National University Text Direct in Tempe, AZ)

Customers remain at the center of the following finalist’s work as they went above and beyond to resolve issues and keep customers happy.

  • Barb Becker (Digital Content Operations in McHenry, IL)
  • Will Crawford (California State University Bookstore - Dominguez Hills in Carson, CA)

Each and Every Team Member emphasizes the importance of being responsive and helpful to promote a supportive working environment for all team members.

  • Mike Sharber (Payroll Administration in Westchester, IL)

Innovation challenges team members to find a better way, whether by fostering new partnerships within the communities we serve or developing a new tool to change the way we do business.

  • Joan Diehl (Marywood University Bookstore in Scranton, PA)
  • Mike Loss (Pricing Analytics in Westchester, IL)

Teamwork is second nature to these finalists who consistently step up to take on duties beyond their own, make themselves available to help and consider the needs of others to ensure customers are happy and team members are engaged in the business.

  • Sharonda Bethel (Keiser University Campus Store in Tampa, FL)
  • Lauran Carter (Sales Support in Woodridge, IL)
  • Moira Johnson (Administration in McHenry, IL)
  • Kelline Jourdan (Customer Service in McHenry, IL)
  • Kevin Kulpinski (Accounts Receivable in McHenry, IL)
  • Tricia Muldoon (Development in Hingham, MA)

Congratulations to all of this quarter’s Follett Values in Action Award finalists for their hard work and leadership in living the Follett Values. Learn more about Follett’s Values in Action award program by visiting