General Shipment Routing Instructions

Follett Aurora Service Center
2805 Duke Parkway
Aurora, IL 60502
Tel: 708-884-1651
General Instructions
These instructions only apply to shipments having a destination of the the Aurora facility. For proper routing into FHEG retail bookstores please go back a screen and select the option Retail Stores - U.S.

Failure to follow routing instructions can result in all shipping charges being charged back.

If Follett is paying transportation charges the following instructions must be followed:

Ground Shipments
SHIPMENTS UNDER 750 LBS.

Ground Service: Ship Collect via FedEx Ground.
If a vendor, please include the Purhase Order Number in FedEx Reference Field 1. If shipping used textbooks please provide buying guide or authorized return number in FedEx Reference Field 1.

Prepaid and Add shipments are not authorized.
Shipping in this manner will result in freight charges being billed back in full.

SHIPMENTS OVER 750 LBS.

Shipments over 750 Lbs. ship via truck.
Call (888) 618-7447. The Shipping Department will make arrangements for the carrier pick-up.
Charges incurred for use of non-approved carriers will be charged back to shipper in full.
Bills of lading must indicate carton count.


BILLS OF LADING

Address all bills of lading to the consignee.
Mark all bills of lading COLLECT with a
BILL TO OR REMIT TO address of:

Follett
c/o StrategIQ Commerce
549 W Randolph St / FL3
Chicago, IL 60661
Air Shipments
AIR SERVICE REQUIREMENTS

Under 150 Lbs.

Next Day: Ship Collect via FedEx Standard Overnight.

2nd Day: Ship Collect via FedEx 2-Day.

Please include the PO Number or Blue Book information in FedEx Reference Field 1.


Over 150 Lbs.

Requests for air service over 150 Lbs in to the Aurora, IL distribution center must be authorized by calling (888) 618-7447.

Please contact the Logistics Department at (708) 884-1656 or logistics@follett.com if you should have any questions or require additional assistance with regard to these instructions.
Customs Brokers
For all shipments originating outside of the United States the official customs broker of the Follett Higher Education Group is FedEx Trade Networks (FTN). The broker must be declared on Commercial Invoices and all other required documentation as:
FedEx Trade Networks
Account number: 51661


Contacts
Logistics Department
Tel: (708) 884-1656
Email: logistics@follett.com
Delivery Notes
These instructions apply only for shipments inbound to the Aurora facility. DO NOT TAKE INSURANCE ON SHIPMENTS TO THE AURORA DISTRIBUTION CENTER. FOR PROPER ROUTING INTO OUR BOOKSTORES PLEASE GO BACK AND SELECT THE OPTION RETAIL STORES - U.S.
Effective 04/01/2017 through 03/31/2019