General Shipment Routing Instructions

Follett Higher Education Group
3 Westbrook Corporate Center
Suite 200
Westchester, IL 60154
Tel: 800-323-4506
General Instructions
The following instructions only apply to shipments to our Headquarters building. It is neither a distribution center nor bookstore.

For proper routing into our bookstores please go back and select the option Retail Stores - U.S.

Failure to follow routing instructions can result in all shipping charges being charged back.

If Follett is paying transportation charges the following carriers must be used:

Ground Shipments
SHIPMENTS UNDER 750 LBS.

Ground Service: Ship via FedEx Ground.
Bill Collect
Please include the Purchase Order Number in FedEx Reference Field 1 as well as a contact name or department.

Prepaid and Add shipments are not authorized.
Shipping in this manner will result in freight charges being billed back in full.

SHIPMENTS OVER 750 LBS.
This is an office facility, not a distribution center. Prior to shipping orders over 750 lbs please confirm with your Follett contact that it is in fact the proper destination for your order. If confirmation is given please contact the Follett Shipping Department at (888) 618-7447 and they will coordinate the carrier and pick up.


Air Shipments
AIR SERVICE REQUIREMENTS

Under 500 Lbs.

Next Day: Ship via FedEx Standard Overnight.
Bill Collect
2nd Day: Ship via FedEx 2-Day.
Bill Collect
Please include the Purchase Order Number in FedEx Reference Field 1 as well as a contact name or department.

Over 500 Lbs.

Requests for air service over 500 Lbs. must be authorized by calling (888) 618-7447.

Please contact the Logistics Department at (708) 884-1656 or logistics@follett.com if you should have any questions or require additional assistance with regard to these instructions.
Customs Brokers
For all shipments originating outside of the United States the official customs broker of the Follett Higher Education Group is FedEx Trade Networks (FTN). The broker must be declared on Commercial Invoices and all other required documentation as:
FedEx Trade Networks
Account number: 51661


Contacts
Logistics Department
Tel: (708) 884-1656
Email: logistics@follett.com
Delivery Notes
Please note this is an office facility not a retail store or distribution center. Follett Higher Education Group 3 Westbrook Corporate Centre Suite 200 Westchester, IL 60154 FOR PROPER ROUTING INTO OUR BOOKSTORES PLEASE GO BACK AND SELECT THE OPTION RETAIL STORES - U.S.
Effective 04/01/2017 through 03/31/2019